Support
Email us about anything to do with Control AI Agents: AI Traffic. We reply within 2 business days.
What to include
- Your store's myshopify.com address, such as your-store.myshopify.com.
- What you were trying to do, and what happened instead.
- Which screen of the app you were on, and the page or product involved.
- A screenshot, if you have one.
Please don't send passwords, access tokens or your shoppers' personal details. We never need them to help you.
Priority support on the Scale plan
If your store is on the Scale plan, we answer your emails first. Write to hello@controlaiagents.com with the subject "Priority support (Scale plan)", and include your store's myshopify.com address. The link on the app's Plans screen fills in the subject for you. Every store still gets a reply within 2 business days.
Privacy and data requests
Merchants can email hello@controlaiagents.com to get a copy of their store's data, correct it, or have it deleted sooner.
When one of your customers asks for their data through Shopify, we email your store's contact address as soon as the file is ready. Download it in the app under Settings > Customer data requests and send it to your customer. Shopify asks stores to respond within 30 days. The file stays in the app for 60 days.
If you're a shopper, contact the store you visited or bought from, because it controls your data. You can also email us, and we'll pass your request to the store.
The privacy policy and the data processing agreement explain what the app collects, why, and how long it keeps it.
Common questions
Is the app on the Shopify App Store yet?
Not yet. It's coming soon. Email us if you'd like to hear when it's listed.
How do I stop the weekly email?
Turn it off in the app's Settings.
What happens to my pages if I uninstall?
They stay. Pages the app published are regular pages in your Shopify store, and you control them.
What happens to my data if I uninstall?
Uninstalling removes the app's web pixel. Shopify asks us to delete your store's data 48 hours after you uninstall, and we then delete all of it. To have it deleted sooner, email hello@controlaiagents.com.